What is your return policy?
We test every phone before shipping to make sure it works. Obviously if it doesn’t work, we can’t install a custom ROM. However if you decide a de-googled lifestyle isn’t for you, you may return any of our phones within 14 days of delivery for a refund. Please note that returns for any reason other than a physical defect or shipping damage are subject to a 10% restocking fee. All phones must be returned in original condition, with any included box, manual, charger, etc. Accessories purchased separately are non-returnable. Please use our contact form if you need to return a phone.
Do you ship outside the US?
Unfortunately we do not. We can not guarantee that our phones will work with carriers outside the US, and the legality of importing and exporting electronic equipment can be very complicated depending on the country. Therefore our sales are limited to the US.
Do you accept cryptocurrency as payment?
Of course! And all crypto payments receive a 3% discount! Currently we take Bitcoin Cash (BCH), Dash (DASH), and Monero (XMR). Unfortunately we can not accept BTC and ETH due to high transaction fees. If you would like to pay with another coin, please contact us and we may be able to accommodate you.
Can you de-google my current phone? Or can I buy a new phone and have you de-google it?
Unfortunately not. Only certain phones are relatively easy to de-google, and even within those models there are various sub-models which are best. We cannot guarantee that we would be able to de-google a phone that you send us. Additionally, we do not want the liability of potentially damaging your phone or rendering it unusable.
Do you keep inventory in stock?
Yes, the phones you see listed for sale are in stock and de-googled, ready to ship.
When can I expect my order?
We are a small operation and try to ship all orders within 1-2 days, via Priority Mail. Thus you should receive your order within 5 business days.
Do you provide technical support for your phones?
All of our phones come with a startup guide that will introduce you to some of the apps on your new phone. We can also answer a few basic questions about getting your phone up and running. However we do not have time to provide unlimited technical support. In short, technical support is at our discretion.
How much do you charge for shipping?
Phones (and any accessories you purchase with them) are shipped for free. Accessories purchased separately are a flat $8 shipping for priority mail.
What sort of warranty do your phones come with?
Unlocking the bootloader will void the warranty on any phone. Thus our phones come with no warranty for the device.
Will my favorite app work on a de-googled phone?
We can not guarantee that your favorite app will work. Most of the apps we have tried work flawlessly. However due to removing google play services, any paid apps (or apps that allow you to purchase content in the app) will not work. Apps which allow you to purchase a membership or premium content via the web, and then log in using the app are ok. Many banking apps also will not work. There are also some apps whose notifications require google, and won’t work even with MicroG. Many apps such as Lyft, Doordash, etc. can be used through a website interface with a bookmark placed on your home screen. You can always check on this site whether your favorite app will work.
Can you install GrapheneOS on your phones?
Yes, we do offer GrapheneOS as an option on some of our Pixel phones. If you would like Graphene installed on a Pixel phone instead of LineageOS, please make sure to select that option when adding the phone to your cart.
Why should I trust you? How do I know you aren’t installing backdoors and spyware on the phones you sell?
There are a number of responses to this question. First off, we have neither the time, knowledge, or the desire to do that sort of thing. This is not our full time job, and we run this site mainly to help friends and others with the process of de-googling, and raise awareness about privacy. We have zero knowledge of building a custom operating system.
You can also consider the financial incentives involved. Let’s say that (hypothetically) we wanted to make as much money as possible, by any means possible. Selling de-googled phones yields a small but steady stream of income, which will hopefully grow as people realize the benefits of having a de-googled phone. Now let’s say that instead we install backdoors to steal your information and either sell it or hack your accounts. Word would very quickly spread and we would lose all of our business, plus we would probably go to jail. We are a legit LLC with an IRS EIN number and everything. We have no desire to view or steal any of your personal information. That’s anathema to us.
Will your phones help me to hide from law enforcement?
We do not endorse breaking any laws. If you are counting on a de-googled phone to keep you safe from the government, you will be disappointed. Government agencies have virtually unlimited computing resources and money, along with the cooperation of phone manufacturers and software companies. Hiding from law enforcement is significantly more challenging than maintaining your privacy with big tech companies. Do not expect our phones to provide any degree of protection for illegal activities.
Can’t I just install LineageOS or another ROM on my phone by myself?
Sure, there are many custom ROMs available today for a large number of phones. However we choose the most stable and feature-rich ROMs and new phones which support them fully. Some phones are much more challenging to de-google than others. Installing a custom ROM also requires a good amount of technical knowledge, plus time. Thus we provide our service for those who either don’t have the time to de-google their phone, or just want it to work without knowing how it was done.